Not an emergency but …

… rang United Utilities this morning about low pressure and was told they have a leak at the Hollins Hill reservoir.

Just received this …

United Utilities

Some customers in your area are reporting no cold water, or it’s coming out at just a trickle.
This is being caused by a burst water main in your area. Our engineers are repairing the main, and once complete, your supply will return to normal.
Our water tankers are pumping into the network, whilst repairs are ongoing. You may notice fluctuation in your water pressure until repairs are completed.
You can get updates on our website at or follow us on Twitter.

When water starts flowing again, it can occasionally be a different colour for a couple of reasons;
1. It may look milky or cloudy. This is just tiny air bubbles in the water, there is nothing to worry about, you don’t need to do anything to clear this, it’s safe to use, and will clear naturally in time.
2. It could look discoloured. Sometimes naturally occurring deposits in the pipe, can be disturbed as the water is turned back on. This can make it look light yellow to dark brown.
You can clear the problem, by running the cold water tap that’s closest to your internal stop tap, just above a trickle. This may take anywhere from a few minutes to an hour, why not collect this water and use it to water your plants? If you’re on a meter, don’t worry, that’s less than 5 pence.

While your water is discoloured, we advise that you do not run the hot water tap, use dishwashers, washing machines, or any other appliances which uses your hot water supply.
You can get more information on discoloured water and how to clear it at

We’re really sorry for the inconvenience this is causing, and hope this information has been useful.

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